GeoProbe ("we", "us", "our") is operated by GeoProbe, based in the United Kingdom. For the purposes of UK GDPR, we are the data controller for personal data collected through GeoProbe.
Contact: support@geoprobe.co.uk
We collect the following categories of personal data:
| Data | When collected | Purpose |
|---|---|---|
| Email address | Account registration or OAuth sign-in | Account identification, communications |
| Full name | Registration (optional) | Personalisation |
| Company / practice name | Registration (optional) | Account context, support |
| Professional role | Registration (optional) | Product improvement |
| Referral source | Registration (optional) | Marketing analytics |
| Payment information | Paid subscription checkout | Billing (processed by Stripe — we do not store card details) |
| Usage events | While using the tool | Product analytics, improving the service |
| Error reports | Automatic, when a JS error occurs | Bug fixing and reliability |
| Feedback messages | When you submit feedback | Product improvement, support |
| IP country | Each request to our API | Aggregate geographic analytics (country only, not full IP) |
We do not collect or store the site investigation data you enter into the GI planner (hole positions, project details, etc.) unless you explicitly save a project via a paid plan.
We process your personal data on the following legal bases under UK GDPR:
We use your personal data to:
We do not use your personal data for automated decision-making or profiling, and we do not sell your data to third parties.
GeoProbe uses the following third-party services that may process your personal data:
Third-party map data (BGS geology, LiDAR) is loaded from Environment Agency and BGS servers. Requests to these services include your IP address as part of standard web traffic.
We retain your personal data for as long as your account is active or as needed to provide the service. Specifically:
Under UK GDPR, you have the following rights regarding your personal data:
To exercise any of these rights, email us at support@geoprobe.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
GeoProbe uses browser localStorage (not cookies) to store your authentication token and user preferences. This data is stored locally on your device and is not accessible to third parties.
Cloudflare may set security cookies as part of its DDoS protection and performance services. These are strictly necessary and cannot be disabled without affecting service functionality.
We do not use advertising cookies or third-party tracking cookies.
We implement appropriate technical and organisational measures to protect your personal data, including:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected users without undue delay.
Your data is primarily stored in the EU (Supabase/AWS EU region) and processed via Cloudflare's global network. Where data is processed outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR Chapter V.
We may update this Privacy Policy from time to time to reflect changes in the service or applicable law. We will notify registered users of material changes by email or by displaying a notice within the service. The "Last updated" date at the top of this page indicates when it was last revised.
For any privacy-related questions or to exercise your data rights, contact us at:
If you are not satisfied with our response, you may contact the Information Commissioner's Office (ICO): ico.org.uk · 0303 123 1113